Number of recent screen captures to store: The default number of saved screen captures is 25.This may be a consideration if you take screenshots of a program that contains personal information, such as bank statements, and if you share the screenshots with someone else. Enable screen capture: If you don't want to capture the screenshots together with the select information, select No.Output Location: If you don't want to be prompted to save a file after recording, select the Browse button to set a default output file name.Select the Help down arrow or perform Alt+G, and then select Settings.Ĭhange any of the following settings for PSR: After you close and reopen PSR, the program returns to the regular settings. When you adjust settings for PSR, the settings are saved for only your current session.

To view the recording, open the compressed file that you just saved, and then double-click the file.

In the Save As dialog box, type a name for the file, and then select Save.

Use your mouse to highlight the part of the screen that you want to comment about, type your text in the Highlight Problem and Comment box, and then select OK.

When you want to add a comment, select Add Comment.

The file is saved as a compressed file that uses the. In the Save As dialog box, type a name for the file, and then select Save. You can pause the recording at any time and resume it later. Perform the steps on your computer to reproduce the problem. To install and access PSR, select Start, type psr in the Start search box, and then select psr.exe in the search results. The following instructions explain how to use the PSR tool. Step 1: user left-click on Text Editor (edit) in Untitled - Notepad. If you see the following in your capture, refer to the To adjust settings in the section below to increase this value if you need to capture longer than 25 screen shots. The tool only collects the last 25 screen shots.If you use a computer that's not running Windows, provide screen shots instead.Some programs may not be captured accurately or may not provide details that are useful to Microsoft Support.If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details. Recorded steps don't capture anything that's typed during the recording.These instructions apply to Windows 7 and later versions.

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