Choose the main hard drive and click Verify Disk. Check that you have FileVault turned off (System Preferences > Security & Privacy > FileVault > Turn Off FileVault).Typically open the App and choose Help > Update or App > Update Software. Update any software that you installed outside of the App Store.

Perform a software update (open App Store and click Updates > Update All).Unplug your mouse and keyboard and anything else that’s plugged into your Mac. Find out if there is a peripheral causing problems.If one app always freezes when you shut down, and cancels the shut down process then update it (or re-install it). Try to determine if one particular app is causing the problem.

Go through each one at a time and see if it solves the problem: Here are some trouble-shoooting steps that we advise you to try. It could be caused by a variety of different problems. There’s no simple answer to fix a Mac that has problems shutting down. If your Mac is routinely refusing to shut down, and you’re not leaving apps and documents unsaved, then you should look at what is causing the problem rather than relying on pressing and holding the power button.įor a more detailed description of what to do read It’s best not to get into the habit of shutting your Mac down this way because macOS will work better if it gets to shut down properly (allowing it to clean up and store code properly).

Leave the Mac for around 30 seconds before pressing the Power button again to switch it back on.

Press and hold the Power button on your Mac until the screen goes black and the power light goes off.

Macdown freeze